Terri Lynn Carey:
Employment History, Skillsets and Software Expertise

Owner, TLC Media (Sole Proprietorship)
August 2006 — Present (1 year 1 month)

Provides in-office and virtual office services on a contractual basis, office organization, mail merge creation and processing, plotting metes and bounds, contact and project tracking database, web design, proofreading, technical writing.

Skills: Office administration, virtual office assistant, web and database design, office and personal organization, technical writing, customer service and sales (email and telephone), research, computer hardware and software setup and troubleshooting

Software:

Customer Care Agent, RadioShack Corporation
September 2005 — August 2006 (1 year)

Answered email from customers and stores, researched and resolved problems, created detailed job descriptions for key personell in the department, edited training manual for order center. Only telecommuting customer relations agent.

Skills: Customer service, research, technical writing, telecommuting, HTML, CSS

Software: Windows, Word, Outlook, FrontPage, Freehand, Paintshop

Special Projects, RadioShack Corporation
June 2005 — August 2005 (3 months)

Wrote training manual for new telephone order center using Word and HTML, provided data for content management system via Internet research and data entry.

Skills: Technical writing, Internet research, telecommuting, HTML, CSS

Software: Windows, Word, Outlook, Frontpage

Web Content Agent, RadioShack Corporation
August 2001 — May 2005 (3 years 10 months)

Designed content pages for RadioShack Customer Support site, researched and created content, created training classes for customer support department, created A/V hookup diagrams for customers and the customer support department, trained other content agents, converted technical information provided by other support agents, recognized via RadioShack's company-wide "Serve the Server" award, multiple departmental awards, first telecommuting content agent.

Skills: Technical writing, web design, graphic design, photo acquisition and editing, telecommuting, HTML, CSS

Software: Windows, Word, Access, Excel, PowerPoint, Outlook, FrontPage, SpiderWriter, Dreamweaver, Freehand, Paintshop, Photoshop, Adobe Acrobat Professional

Script Supervisor, "Hallows End", Highland Myst Entertainment
September 2002 — January 2003 (5 months)

Created continuity forms for other departments, maintained shooting script, provided script updates as needed, created editor's log.

Skills: Script Supervisor, all script forms, continuity forms, continuity, reports

Software: Windows, OSX, Word, Outlook, Excel, Final Draft, Movie Magic

Script Supervisor, "Suburban Nightmare", Highland Myst Entertainment
November 2001 — December 2002 (1 year 2 months)

Created continuity forms for other departments, maintained shooting script, provided script updates as needed, created editor's log, worked with director and art department to select knife styles, created prop knives used in the movie, assisted actors with knives as needed.

Skills: Script Supervisor, all script forms, continuity forms, continuity, reports, art department. (stage weapons)

Software: Windows, OSX, Word, Outlook, Excel, Final Draft, Movie Magic

Email Customer Service Agent, RadioShack Corporation
September 1999 — September 2001 (2 years 1 month)

Researched and answered incoming emails from customers and stores, designed and maintained system of boilerplate responses, created reference pages for customer support department, created training classes for customer support department, co-designed and maintained interactive Access database (third-party product reference tool).

Skills: Customer service (email), Technical writing, Internet & on-site research, database design/maintenance, HTML

Software: Windows, Word, Access, Excel, PowerPoint, Outlook, FrontPage, Paintshop, Adobe Acrobat Professional

Script Supervisor, "American Nightmare", Highland Myst Entertainment
August 1999 — September 2000 (1 year 2 months)

Created continuity forms for other departments, maintained shooting script, provided script updates as needed, created editor's log, worked with director and art department to select knife styles, created prop knives used in the movie, assisted actors with knives as needed, responsible for controlling access and use to blades on-set=.

Skills: Script supervisor, all script forms, continuity forms, continuity, reports, weapon master (blades), created stage weapons (blades)

Software: Windows, Word, Outlook, Excel, Final Draft, Movie Magic

Customer Service Agent, Radioshack Corporation
July 1998 — August 1999 (1 year 2 months)

Answered incoming telephone calls from customers and stores, created reference pages for customer support department, created training classes for customer support department, co-designed and maintained interactive Access database (third-party product reference tool).

Skills: Customer service (telephone), Technical writing, Internet research, database design/maintenance, HTML

Software: Windows, Word, Access, Excel, PowerPoint, Outlook, Textpad (HTML), Paintshop

Escalation Agent, RadioShack Corporation
August 1995 — July 1998 (3 years)

Researched questions that could not be answered by first-tier agents, maintained and updated support databases, provided new support materials to library.

Skills: Customer service, Internet & on-site research, data entry, HTML

Software: Windows, Word, Excel, Outlook, Textpad (HTML), Windows Paint

Librarian, Radioshack Corporation
January 1991 — August 1995 (4 years 8 months)

Organized and maintained product reference library after departmental move. Created and maintained resource tracking system. Acquired new support materials..

Skills: Organization on-site research

Software: Scripsit, DeskMate, Word, Excel, email, Paint

Correspondence Agent, RadioShack Corporation
July 1989 — January 1991 (1 year 7 months)

Handled customer correpondence coming into RadioShack Computer Support department. Assisted senior agent in overall system redesign, created boilerplate system, reduced avg response time from 10+ business days to 2 business days and staff requirements from six agents to two.

Skills: Customer service, business writing, organization

Software: Scripsit, DeskMate