Ethics and Our Philosophy

The foundation of all business relationships is trust. This is a challenge for all businesses because it takes far longer time to earn trust than it does to lose it. In order to build and maintain our clients' trust, TLC Media has set down and adheres to four basic principles: Honesty, Responsibility, Confidentiality and Professionalism. Our philosophy, based around these principles, is given below.

Honesty

• We clearly represent our capabilities and history in marketing and project proposals.
• We give honest estimates regarding time and cost.
• We honor all agreements, contracts and commitments.

Responsibility

• We provide regular updates regarding project status.
• We admit mistakes when they happen and do everything possible to fix the problem.
• We warn clients of any potential and real project delays as we become aware of them.

Confidentiality

• We protect all customer information and keep it separate from other projects.
• We safeguard all customer logins and entry codes.
• We use secure methods to return or destroy all customer materials at the end of the business relationship.

Professionalism

• We provide comprehensive contracts clearly establishing the terms and conditions of the contract and rights and responsibilities of all parties.
• We act in the best interest of the client at all times.
• We only discuss the client's business with the client and within TLC Media.
• We maintain accurate records regarding all client work.